“We made a mistake” – so said authentication provider Okta on March 25, 2022 – two months after an attack on one of Okta’s vendors (Sitel, a contact center) in January. During Okta’s initial investigation, the company didn’t warn its customers about the attack nor about its potential damage.
“At that time,” Okta admitted later, “We didn’t recognize that there was a risk to Okta and our customers.”
On March 22, three days before the admission, the group responsible for the attack – LAPSUS$ – shared screenshots online that evidenced the success of their attack. As users, customers, and onlookers reacted, Okta co-founder and CEO Todd McKinnon tweeted about the attack, claiming that the attack was “investigated and contained” but, more controversially, framing the attack as “an attempt.”